Privacy Policy

Urban Parents Club (UPC)
Operated by Elephant in the Room Infotech Private Limited
Effective Date: June 5, 2025
Last Updated: June 5, 2025These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("User", "you", or "your") and Urban Parents Club ("UPC", "we", "us", or "our"), a service operated by Elephant in the Room Infotech Private Limited, concerning your access to and use of our mobile application, website, and related services (the "Platform").Please read these Terms carefully before using our services. By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Platform.

1. What Information We Collect
We collect the following types of personal and household information:
a. User-Provided Information

Full name, email address, phone number
Location (city, area)
Profession or designation (optional)
Child’s name, birth year/age, developmental needs
Information about other family members (e.g. names, ages, parenting status, relationship to child)
Profile photo (optional)
User-generated content: questions, reviews, comments
Event RSVPs or playdate participation
Payment details (via third-party processors)

b. Automatically Collected Information

Device and operating system
IP address- Session logs and in-app activity
Usage analytics
Location metadata (with permission) Cookies and browser storage data

c. Third-Party and Social Integrations

Social login (Google, Apple)
Messaging via WhatsApp Business API
Payment confirmations via Razorpay or similar
Map/location metadata via Google Maps

2. How We Collect This Information
We collect data via:

Sign-up forms and onboarding flows
Profile updates and content you submit
RSVPs, playdate bookings, and event participation
Browsing behavior within the Platform
Voluntary family surveys or feedback
Communication on WhatsApp or via email
Analytics software and cookies

You may choose not to provide certain details, but this may limit access to key features.

3. How We Use Your Information
We use your data to:

Create and personalize your experience
Match you with parents of similar-age children nearby
Recommend relevant events, experts, or services
Support parenting discovery (e.g., nannies, courses, advice)
Improve app performance and community features
Enable secure payments and confirmations
Respond to queries, support requests, or abuse reports
Prevent misuse, fraud, or rule violations
We may use family data only for contextual features such as playdate matches, age-specific content, or household filters.

4. How We Protect Your Data
We apply technical and organizational measures to safeguard your information:

Encrypted transmission (HTTPS)
Access control and internal audits
Data stored on secure, industry-grade cloud infrastructure
Payment details handled by PCI
DSS–compliant gateways

However, no system is 100% secure. You acknowledge and accept the inherent risks of sharing personal and family data online.

5. Information Sharing With Third Parties
We do not sell or rent your data to advertisers or outside parties.
We may share your data with:

Service Providers (e.g. cloud hosting, analytics, payment processing)
Platform Integrations (e.g. WhatsApp, Razorpay, Google Maps)
Event Hosts or Experts when you RSVP or register for a session
Legal or Compliance Bodies if required by law or valid legal request

Each partner is contractually bound to uphold strict confidentiality and only use your data for agreed purposes.

6. Your Responsibilities and Acknowledgement
By using the Platform, you acknowledge and agree that:

Any parenting decision based on advice or community input is solely your responsibility.
UPC is not liable for the accuracy, relevance, or consequences of content posted by users, experts, or providers.
You are solely responsible for verifying the credentials, safety, and reliability of any third-party nanny, expert, or service provider.
Any risks arising from sharing personal or family data — including childcare decisions or online interactions — are accepted entirely at your own discretion.

7. Your Rights
You may:

View or correct your data via your account
Request account deletion or data removal
Opt out of marketing communications
Request data export (where legally supported)

Contact us at support@urbanparents.club to make any such request.

8. Children’s Information
We do not knowingly collect personal data from children under age 13. Any information submitted about children must be by a parent or legal guardian. If we learn that data was submitted improperly, it will be deleted.

9. Cookies and Analytics
We use cookies and tracking tools to:

Maintain login sessions
Track usage for app improvements
Optimize content and design

You may disable cookies in your browser settings, but key features may stop working.

10. Data Retention
We retain your information:

As long as your account remains active
As needed for legal compliance or legitimate interests

For backup or audit for a reasonable period post-deletion

11. Cross-Border Transfers
Your data may be stored on servers outside India, including in jurisdictions with differing data laws. We ensure reasonable safeguards are in place via our cloud partners.

12. Force Majeure and Legal Waiver
We are not liable for failure to fulfill data obligations during events beyond our control, such as:

Natural disasters
Internet outages
War, riots, or government action
Pandemic restrictions

Use of the Platform implies acceptance of such risks.

13. Changes to This Privacy Policy
We may update this policy from time to time. Major changes will be communicated via email or app notifications. Your continued use after changes constitutes acceptance.

14. Contact Us
Elephant in the Room Infotech Private Limited
No. 431/A, 25th B Main Road, HSR Layout Sector 2, Bengaluru – 560102
Email: support@urbanparents.club

15. Final Liability Disclaimer
To the fullest extent permitted by law, UPC, its founders, promoters, directors, affiliates, advisors, and employees shall not be held liable for:

Data misuse by third parties
User interactions leading to disputes or harm
Reliance on parenting advice or recommendations
Any consequences of third-party vendor interactions
Any damage resulting from use or loss of family-related data

Privacy Policy

1. What Information We Collect We collect the following types of personal and household information: a. User-Provided Information

Full name, email address, phone number

Location (city, area)

Profession or designation (optional)

Child’s name, birth year/age, developmental needs

Information about other family members (e.g. names, ages, parenting status, relationship to child)

Profile photo (optional)

User-generated content: questions, reviews, comments

Event RSVPs or playdate participation

Payment details (via third-party processors)

b. Automatically Collected Information

Device and operating system

IP address- Session logs and in-app activity

Usage analytics

Location metadata (with permission) Cookies and browser storage data

c. Third-Party and Social Integrations

Social login (Google, Apple)

Messaging via WhatsApp Business API

Payment confirmations via Razorpay or similar

Map/location metadata via Google Maps

2. How We Collect This Information We collect data via:

Sign-up forms and onboarding flows

Profile updates and content you submit

RSVPs, playdate bookings, and event participation

Browsing behavior within the Platform

Voluntary family surveys or feedback

Communication on WhatsApp or via email

Analytics software and cookies

You may choose not to provide certain details, but this may limit access to key features.

3. How We Use Your Information We use your data to:

Create and personalize your experience

Match you with parents of similar-age children nearby

Recommend relevant events, experts, or services

Support parenting discovery (e.g., nannies, courses, advice)

Improve app performance and community features

Enable secure payments and confirmations

Respond to queries, support requests, or abuse reports

Prevent misuse, fraud, or rule violations

We may use family data only for contextual features such as playdate matches, age-specific content, or household filters.

4. How We Protect Your Data We apply technical and organizational measures to safeguard your information:

Encrypted transmission (HTTPS)

Access control and internal audits

Data stored on secure, industry-grade cloud infrastructure

Payment details handled by PCI

DSS–compliant gateways

However, no system is 100% secure. You acknowledge and accept the inherent risks of sharing personal and family data online.

5. Information Sharing With Third Parties We do not sell or rent your data to advertisers or outside parties. We may share your data with:

Service Providers (e.g. cloud hosting, analytics, payment processing)

Platform Integrations (e.g. WhatsApp, Razorpay, Google Maps)

Event Hosts or Experts when you RSVP or register for a session

Legal or Compliance Bodies if required by law or valid legal request

Each partner is contractually bound to uphold strict confidentiality and only use your data for agreed purposes.

6. Your Responsibilities and Acknowledgement By using the Platform, you acknowledge and agree that:

Any parenting decision based on advice or community input is solely your responsibility.

UPC is not liable for the accuracy, relevance, or consequences of content posted by users, experts, or providers.

You are solely responsible for verifying the credentials, safety, and reliability of any third-party nanny, expert, or service provider.

Any risks arising from sharing personal or family data — including childcare decisions or online interactions — are accepted entirely at your own discretion.

7. Your Rights You may:

View or correct your data via your account

Request account deletion or data removal

Opt out of marketing communications

Request data export (where legally supported)

Contact us at support@urbanparents.club to make any such request.

8. Children’s Information We do not knowingly collect personal data from children under age 13. Any information submitted about children must be by a parent or legal guardian. If we learn that data was submitted improperly, it will be deleted.

9. Cookies and Analytics We use cookies and tracking tools to:

Maintain login sessions

Track usage for app improvements

Optimize content and design

You may disable cookies in your browser settings, but key features may stop working.

10. Data Retention We retain your information:

As long as your account remains active

As needed for legal compliance or legitimate interests

For backup or audit for a reasonable period post-deletion

11. Cross-Border Transfers Your data may be stored on servers outside India, including in jurisdictions with differing data laws. We ensure reasonable safeguards are in place via our cloud partners.

12. Force Majeure and Legal Waiver We are not liable for failure to fulfill data obligations during events beyond our control, such as:

Natural disasters

Internet outages

War, riots, or government action

Pandemic restrictions

1. What Information We Collect
We collect the following types of personal and household information:
a. User-Provided Information

2. How We Collect This Information
We collect data via:

3. How We Use Your Information
We use your data to:

4. How We Protect Your Data
We apply technical and organizational measures to safeguard your information:

5. Information Sharing With Third Parties
We do not sell or rent your data to advertisers or outside parties.
We may share your data with:

6. Your Responsibilities and Acknowledgement
By using the Platform, you acknowledge and agree that:

7. Your Rights
You may:

8. Children’s Information
We do not knowingly collect personal data from children under age 13. Any information submitted about children must be by a parent or legal guardian. If we learn that data was submitted improperly, it will be deleted.

9. Cookies and Analytics
We use cookies and tracking tools to:

10. Data Retention
We retain your information:

11. Cross-Border Transfers
Your data may be stored on servers outside India, including in jurisdictions with differing data laws. We ensure reasonable safeguards are in place via our cloud partners.

12. Force Majeure and Legal Waiver
We are not liable for failure to fulfill data obligations during events beyond our control, such as:

13. Changes to This Privacy Policy
We may update this policy from time to time. Major changes will be communicated via email or app notifications. Your continued use after changes constitutes acceptance.

14. Contact Us
Elephant in the Room Infotech Private Limited
No. 431/A, 25th B Main Road, HSR Layout Sector 2, Bengaluru – 560102
Email: support@urbanparents.club

15. Final Liability Disclaimer
To the fullest extent permitted by law, UPC, its founders, promoters, directors, affiliates, advisors, and employees shall not be held liable for: